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Customer Service

New User?

Save time by ordering online with Frontier Imaging! Have instant access to over 10,000 OEM & Compatible supplies and parts for most major brands. Simply fill out the online application an your Login Id and password will be emailed to you withing 24 hours. Click here to apply.

Forgot Your Password?

Email support@frontierimaging.com and your Login Id and password will be emailed to you.

eCommerce Help

Have questions about the ecommerce website? Click here for FAQs on eCommerce. If you have more questions or your questions are not satisfactorily answered, please email your questions, comments, or concerns to mailto:support@frontierimaging.com

RMA Instructions

RETURN MERCHANDISE AUTHORIZATION (RMA) REQUEST FORM
INSTRUCTIONS AND PROCESS
  • You must fax a signed and completed RMA Request withing 30 days of the original invoice date of the product. If the request is faxed after 30 days of original invoice date, the return will be denied. This excludes item that have over 30 day warranty.
  • For any defective or damaged products, the original test copies MUST be included with the shipment.
  • Email original test copies to rma@frontierimaging.com. Be sure to include name, Company's name, Frontier Part No., and Invoice No. on the email.
  • If you email test copies, be sure to check the box on the RMA form.
  • Frontier Imaging will respond via fax within 7 business days with a RMA# and futher instructions.
  • Your assigned RMA# expires 15 days from the date of issuance. Within these 15 days, the product must be shipped freight prepaid back to:
    ATTN:Returns Dept.
    Frontier Imaging
    825 West Walnut Street
    Compton, CA 90220
Click here for Return Merchandise Authorization Request Form

Suggestions and Feedback

In order to serve you better, Frontier Imaging welcomes your suggestions, comments, and/or constructive criticism. Fill out the Suggestions/Feedback form and fax to: (310) 898-2788. Attn: Marketing. Click here for Suggestions/Feedback Form.