Frontier Imaging Return Policy
The following guidelines must be complied with for an RMA (Return Merchandise Authorization) number to be issued.
All RMA requests must be sent via email or fax.
No RMA requests will be granted after thirty (30) calendar days from original invoice date.
If product is approved for return, a 20% minimum restocking fee will be charged.
All non product failure related returns must be in original packaging and condition. No refund will be granted if the following conditions are not met:
- All packaging in original condition.
- No tape, writing, marking, or additional label(s) on original packaging or product.
- All return items must be in original boxes, secured in appropriate packaging.
All RMA items must be sent via traceable means (such as UPS, FedEx, US Postal Service Priority Mail, etc.). The customer is responsible for the product until it is received by Frontier Imaging.
Shipping and Shipping Charges
Shipping charges to Frontier Imaging are the responsibility of the customer.
All returns must be shipped freight prepaid to:
Frontier Imaging, Inc.
1250 W. Artesia Blvd.
Compton, CA 90220 USA
Attn: RMA Department
Dead on Arrival (DOA) Products
Dead on Arrival (DOA) part returns must include photographic evidence. If no images are provided, your RMA request will be denied.
Original Equipment Manufacturer (OEM) Products
Frontier Imaging does not accept any OEM product returns.
Special orders, such as spare parts, cannot be cancelled or returned.
RMA Number and Closing Procedure
Issuance of an RMA number does not imply credit will be issued.
After an RMA number has been issued, it will be valid for fifteen (15) calendar days.
If Frontier Imaging has not received the RMA item(s) from the customer within fifteen (15) days of the RMA assignment date, the RMA request case will be closed.